For a room to be booked, payment of a deposit of at least Kshs. 580 PER ROOM must be made. The balance must be cleared on or before the date of the meeting. A room will not be opened unless full payment is made. Clients may ONLY pay via MPESA.

For payment, the client must first confirm there is an available room before remitting the money. Cancellation policy; the following apply:

  • 0-3 days - no refund
  • 4-6 days - 50%
  • 7-13 days- 80%
  • More 14 days- full refund
  • Clients who bring food and drinks to the meeting venue will be charged an additional 10% of the meeting cost to cater for maintenance. Breakage of furniture, or soiling of linen in client's possession will be charged to them.


    This Statement of Rights and Responsibilities ('Terms') derives from Norwich Union, and is our Terms of Service that governs our relationship with individuals or corporates who intend to book meeting rooms with Norwich Union. By using or accessing Norwich Union, you agree to this Statement, as updated from time to time.

    1. Safety

    We do our best to keep our Booking System safe, but we cannot guarantee it. We need your help to keep this site safe, which includes the following commitments by you:

  • You will not post unauthorized communications (such as spam) on Norwich Union Site.
  • You will not engage in unlawful giving of false information to manage your booking.
  • You will not do anything that could disable, overburden, or impair the proper working of our Booking System.
  • You will not facilitate or encourage any violations of this Statement or our policies.
  • We do not allow noisy meetings into our rooms.
  • Clients should disclose the purpose of their meeting.
  • Meetings not allowed for Politics, church services, Prostitutes, Lesbians and Gays even for Formal Meetings.
  • Smoking, Alcohol or Sexual Misbehaving is STRICTLY NOT allowed in the meeting rooms or within the building.

  • 2. Registration and Account Security

    Norwich Union users should provide their real names and information, and we need your help to keep it that way . Here are some commitments you make to us relating to approving your booking:

  • You will not provide any false personal information on our Booking System.
  • If we disable your booking, you will not be able to do another booking without our permission.
  • You will not use Norwich Union Site if you are under 18years. If you fall in the age bracket not required please look for a guardian to represent you.
  • You will keep your contact information accurate and up-to-date.
  • We don't allow drinking and or Sexual Misbehaving within the building.

  • Please Note

    By not abiding in these Rules we have the right to terminate your booking and no refunds will be given. For further clarifications, please contact us on 0724 971 102 or 0704 444 105 or from our Feedback Page.